• On long-distance mister tickets purchased at Misurazione scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the cedola office.

How do I register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private settore) Preciso see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as per user of the system. Esatto do this, go esatto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be di nuovo-mailed esatto you, and you can then log on and carry out most operations. Registration is verso card (not per user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once sg casino online on a journey, the following operations can be carried out modo the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Rso have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can I sommita up my MUGI card?

  • Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
  • Indivisible public establishments.
  • Post offices.
  • Kutxabank ATMs.
  • Euskotren biglietto machines and tagliando offices.
  • Automatic sommita-up machines at the corriera stations per Bilbao, Vitoria-Gasteiz and Donostia.
  • External automatic vertice-up machines at Augure of Liberty 20, Donostia (on the spigolo of Txurruka street).
  • On-line, via the private dipartimento of the website, providing you are verso registered user.

How much credit can I load onto my card?

You can vertice up from �5 to per maximum of �300, durante multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line sommita-ups become available for use?

On-line culmine-ups carried out before h are available from h the next day, and sommita-ups made after h take an accessorio day preciso become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesatura ticket offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.